GENPA, which started commercial activities in 1978 as a company of the group under the leadership of Dr. Zeynel Abidin Erdem engaging in imports and marketing of various industrial and commercial products from 1965 to date also opened its doors to the communications world since the inception of GSM technology in Turkey in the year 1993. Acting as a pioneer with the vision to serve in the expansion of technological products, services and innovations, GENPA has become the leader company of ERDEM HOLDING by incorporating all components of modern marketing activities into its organization.

GENPA is active in the chain stores field of the telecommunication sector as distributor for GSM and DECT products under the Genpatech brand and supplier of GSM post sales technical maintenance services as well as sales and marketing of personal mobile electronics products.

GENPA’s service supply in cooperation with Turkcell comprises Nokia mobile phones and accessories for which it acts as Turkey distributor as well as digital cameras, Mp3 players, video cameras, DVD/VCD players, computers & accessories, music systems and home cinema packages. GENPA offers all products for which it undertakes sales and marketing to final consumers at the www.genpatech.com web address.

Genpatech.com also provides phone sale service for all products (Tele-Sales Team: 0212 359 0 359), requiring only a click on the live support button for more detailed information on products and services from the internet.

GENPA’s services in the telecommunication sector extend to approximately 1000 retailers and more than 3,000 sales outlets throughout the country, with a total of district offices in 6 main centers located in the provinces Istanbul (European and Asian side) Ankara, Izmir, Adana, and Trabzon. Nationwide service outlets (Istanbul, Ankara, Izmir, Adana, Trabzon) offer service with expert staff specialized on Nokia, Sony Ericsson and BenQ Siemens brand mobile phones and advanced technological equipment. GENPA; aims at setting up continuous and sound pre- and post-sales (services) communications with consumers through a call center (0212 359 0 359), ALO GENPA Line (*256*43672) and state-of-the art technical service units offering full-range assistance to final consumers.

GENPA succeeded to achieve rank 5 in the Top 500 Informatics Companies listing of the Top Informatics 500 Companies Turkey 2005 survey conducted by Interpromedya, and also achieved big success in the fastest growing mobile phone sector (mobile tip unit) by advancing to the 1st rank by sales revenues.

GENPA’s quality and guarantee has been approved by ABS QE (Quality Evaluations), one of the world’s leading certification companies, through Quality Certificate ISO 9001: 2000 issued on October 1, 2003 and OHSAS 18001 Occupational Health and Safety as well as the Environmental Management System ISO 14001 in November 2005. GENPA, being Turkey’s first GSM distributor and technical service awarded with these 3 certificates; has been also certified for compliance of the corporate GSM sales concept, Genpatech shops and Genpatech virtual market with such documentation.

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